Working at a movie theatre is a great way to gain customer service experience. It requires someone who is friendly, organized and enjoys interacting with customers.
As a team member at the theatre, there are many responsibilities that need to be fulfilled in order to ensure that customers have a smooth and enjoyable experience.
Customer Service
The most important responsibility of a team member at a movie theater is providing excellent customer service. This includes greeting customers as they enter the theater, answering questions they may have, helping them find seats and making sure they are comfortable throughout their visit. Team members should also be prepared to handle any disputes or complaints that may arise during the movie-viewing experience.
Cleaning
Another important responsibility of a team member is keeping the theater clean and presentable for guests. This involves sweeping floors, wiping down chairs and tables, restocking popcorn and drinks in the concession stand, cleaning bathrooms and taking out the trash. Team members should also be willing to help keep the theater lobby clean and organized as well as help with any other tasks needed for upkeep of the facility.
Ushering
Team members must also assist in ushering guests into theaters before movies start. This includes checking tickets, helping guests find their seats and ensuring that no one enters or exits during movies without permission from management or security personnel. Ushers are also responsible for ensuring that all emergency exits are clear of obstruction and immediately reporting any suspicious activity to management or security personnel.
Ticket Sales
Team members must also be proficient in selling tickets at the box office window as well as helping customers purchase tickets online through the theatre’s website or app. This includes answering questions about special ticket prices or packages as well as processing payments quickly and accurately to ensure that customers can get into their movies on time without long lines at the box office window.
Conclusion:
A team member at a movie theater is responsible for providing excellent customer service, keeping the theater clean and presentable for guests, ushering guests into theaters before movies start and selling tickets accurately at both box office windows and online platforms such as websites or apps.
Working in this position requires an individual who is friendly, organized and has great customer service skills in order to ensure each customer has an enjoyable experience at their local movie theatre!